This policy applies to information we collect about visitors to our website and the people who do business with us.

Who we are

Our website address is:

What personal data we collect and why

We collect some personal information from you to enable us to perform our data recovery work. Personal information may include your name, postal and email addresses, telephone numbers and sometimes passwords & security keys. If you provide feedback or reviews we may display them on our website to give other customers an indication of the level of service provided.

How we will use the information about you

The personal information we collect is used to contact you, accounting  purposes or to assist in the recovery of your data. Some information is kept for our accounts so that we can create invoices. This information is not passed on to any third party unless your device needs to be transferred to our lab facilities. This is only done if parts need to be replaced in a clean room environment. We will only do this with your agreement. Electronic copies of any correspondence may be retained so that we are able to answer any queries you may have later. Physical correspondence is destroyed.


We do not share your information with other companies. We may contact you regarding the instructions you have given us if we are able to offer additional products and services that may be of interest to you.

How we protect your information

We will use all reasonable efforts to safeguard your personal information such as firewalls, browser certification technology, encryption, limited access, use of passwords, etc as appropriate. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet. 

Access to your information and updating and correcting your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to or send a letter to us. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate. 

Your consent

By submitting your personal information, you consent to the use of that information as set out in this policy.

Changes to privacy policy

We keep our privacy policy under regular review. If we change our privacy policy we will post the changes on this page, and place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times.

Links to other websites

Our website contains links to other websites. This privacy policy applies only to this website so when you access links to other websites you should read their own privacy policies.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.